Terms &
Policies
Important information about our services, policies, and guidelines
Rental Terms & Conditions
These terms and conditions govern the use of transport services provided by Gurunanak Transport Services.
1. Service Agreement
- • All bookings are subject to vehicle availability and confirmation
- • Services are provided on the agreed date, time, and route
- • Any changes to the booking must be communicated 24 hours in advance
- • The customer is responsible for providing accurate pickup and drop locations
2. Payment Terms
- • 25% advance payment required at the time of booking confirmation
- • Remaining balance to be paid before commencement of service
- • Additional charges may apply for waiting time beyond 30 minutes
- • Toll charges, parking fees, and interstate permits are customer’s responsibility
3. Vehicle Usage
- • Vehicles must be used only for passenger transport, not for goods
- • Smoking and consumption of alcohol inside vehicles is strictly prohibited
- • Maximum passenger capacity must not be exceeded
- • Any damage to the vehicle will be charged to the customer
4. Liability & Insurance
- • All vehicles are covered under comprehensive insurance
- • Company’s liability is limited to the extent of insurance coverage
- • Personal belongings are the responsibility of passengers
- • Medical emergencies will be handled as per standard protocols
Cancellation Policy
Our flexible cancellation policy is designed to be fair to both customers and service providers.
Cancellation Timeline
24+ Hours Before
Full refund of advance payment
12-24 Hours Before
75% refund of advance payment
6-12 Hours Before
50% refund of advance payment
Less than 6 Hours
No refund applicable
Emergency Situations
- • Medical emergencies: Case-by-case evaluation for refund
- • Natural disasters: Full refund or rescheduling without charges
- • Government restrictions: Alternative dates offered or full refund
- • Vehicle breakdown: Alternative vehicle or full refund
Rescheduling Policy
- • Free rescheduling if done 48 hours in advance
- • One-time rescheduling allowed within 30 days of original booking
- • Subject to vehicle availability on the new date
- • Price difference applicable if new date has higher rates
Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information.
Information We Collect
- • Personal details: Name, phone number, email address
- • Booking information: Pickup/drop locations, travel dates, preferences
- • Payment information: Transaction details (processed securely)
- • Communication records: Service-related calls and messages
How We Use Your Information
- • To provide and improve our transport services
- • To communicate booking confirmations and updates
- • To process payments and maintain transaction records
- • To send promotional offers (with your consent)
Data Protection
- • All personal data is encrypted and stored securely
- • Access to customer information is restricted to authorized personnel
- • We do not share personal information with third parties without consent
- • You can request data deletion or modification at any time
Your Rights
- • Right to access your personal information
- • Right to correct or update your information
- • Right to delete your account and associated data
- • Right to opt-out of promotional communications
Safety Guidelines
Your safety is our top priority. Please follow these guidelines for a safe journey.
Before Travel
- • Verify driver and vehicle details before boarding
- • Share your travel details with family/friends
- • Carry valid identification documents
- • Check vehicle safety features and emergency exits
During Travel
- • Always wear seat belts when available
- • Follow driver’s safety instructions
- • Keep emergency contact numbers handy
- • Report any safety concerns immediately
Emergency Procedures
- • 24/7 emergency helpline: +91 98765 43210
- • All vehicles equipped with first aid kits
- • GPS tracking for real-time location monitoring
- • Direct communication with nearest medical facilities
Health & Hygiene
- • Regular sanitization of all vehicles
- • Masks mandatory during travel (when required)
- • Hand sanitizers available in vehicles
- • Health screening of drivers and passengers when necessary
Emergency Contacts
Emergency Helpline: +91 98765 43210
Ambulance: 108
Police: 100
Fire: 101
Questions About Our Policies?
If you have any questions about our terms and policies, please don't hesitate to contact us.